Prescription Solutions continues to be incredibly annoying. After a recent disaster I got so fed up I’ve begun getting every medicine I can from my local King Soopers pharmacy. King Soopers prescriptions can be refilled with a 15 second automated phone call. PS Specialty pharmacy refills require a 10 minute, extremely annoying phone call to refill the same medicine I get every month. And they still manage to fuck it up half the time.
The recent disaster with Prescription Solutions…
Make that Prescription Problems. I refilled a drug online. Of course, I called to verify the order (because one has to) and to make sure they delivered it to my house with no signature required. The woman told me, yes, no signature required! Cut to UPS notice on my door, signature required. I call PProblems late in the day and the woman tells me only a supervisor can switch a “signature” order to a “no signature” order so I should call back the next day. I call back the next day and speak to a supervisor. Turns out you cannot have a “no signature” with certain medicines, including the one I’m ordering. Too bad the two other people I spoke to were unaware of this policy. So I’m screwed and have to drive out to Commerce City to pick up the package at the UPS facility.
As I said in my previous piece, some of the people in the call center are on top of things and some are not. But the system itself sucks. I just called Prescription Solutions Specialty pharmacy, where I am required to order my “specialty” (i.e., expensive) medicines every month. For these drugs, there is no online ordering system. Calling once a month is my only option. So I call.
Their new torture technique is a voice recognition system that greets you and cannot be bypassed. You have to say your birth date. I say my birth date several times in the format required and the fucking system cannot understand what I’m saying! Then you get the option of using digits on your phone. Memo to the idiots at Prescription Solutions — make that the first option. I type in my birth date and next they want some other piece of information to be deciphered by the voice recognition system. Not going through that. This is my first chance to say “operator” to get a human. I take it. And I get a competent human — so the annoyance of this call is all about the system.
The guy asks for my name, birth date (what was the point of asking it upon my point of entry if I have to repeat it again?), and my full address. Just in case they weren’t annoying you enough, you now have to give your state when you give your address. City & zip code are not enough. Remember, this is not to get your address. This is to VERIFY your address, which they are looking at.
I’m accustomed to giving only a zip code because the zip code tells you the state. It’s a small thing but all the little annoyances add up. To a mountain with PProblems. Same medicine delivered to the same place every month. It takes ten minutes to complete this order. And this is when my customer service guy is doing everything right!